CVS launches client care training hub for receptionists

CVS launches client care training hub for receptionists

CVS has launched a new Client Care Training Hub, designed to enhance customer care skills among its receptionists and client-facing staff.

The Client Care Hub, which is thought to be an industry-first, aims to provide CVS’s 1,100 receptionists – and other colleagues who look after clients in CVS’ practices, crematoria and laboratories – with a solid foundation in all aspects of good client care.

The training hub offers a range of live and on-demand courses, including short courses, guides, webinars, in-depth courses and a Level 4 certificate programme.

Courses cover various aspects of client care, such as handling challenging conversations, triaging cases, diary management, finance, and personal wellbeing.

Some course content, designed by CVS’ in-house team in collaboration with receptionists and practice managers, is unique to the veterinary profession.

Philip Webb, Learning Partner at CVS Group, said: “We hope the quality of training we’re offering, along with the peer support network we’re facilitating, will make our colleagues’ day-to-day life even more rewarding and will longer-term serve to develop their careers.”